Can I get a replacement vehicle while my car is being repaired?

Yes, we offer like-for-like accident replacement vehicles to match your needs, from small cars to SUVs and luxury models, as well as commercial vans and utilities, ensuring minimal disruption during repairs for all our customers.

Seamless Claims Assistance for Insurance Smash Repairs

Car Insurance Claims & Repair Process in Melbourne

Car Insurance Smash Repairs Made Easy

At Eastern Prestige AutoBody, we specialise in car insurance smash repairs designed to take the stress out of your post-accident experience. Our expert team provides end-to-end support throughout the insurance claim process, ensuring everything from initial assessment to vehicle handover runs smoothly.

While your car is being repaired, we can arrange a replacement vehicle, helping you stay mobile without disruption. We work with most leading insurance providers, including RACV, Allianz, Budget Direct, CommInsure, Toyota Insurance, Youi, GIO, CGU, and more, so your car insurance repairs in Melbourne are handled quickly and professionally.

We also provide expert advice on car accident repairs, claim documentation, and insurance excess considerations, helping you make informed decisions every step of the way. Reach out to our team today for guidance through your auto repair insurance process, and experience why Eastern Prestige AutoBody is trusted by drivers across Melbourne.

Guided Care for Your Vehicle Insurance Claim

Understanding Car Repair Insurance & Choice of Repairer

Navigating an insurance claim for vehicle repairs can feel overwhelming, but our specialists make it simple. At Eastern Prestige AutoBody, we keep you informed from the moment you file your claim until the day your repaired vehicle is ready to drive away.

When your claim is lodged, your insurance company assesses the damage and determines repair costs. We work closely with your insurer to ensure the smash repair process stays efficient, transparent, and on schedule.

Every accident is different, and our tailored smash repair approach means your vehicle receives the right care for its specific needs. With extensive experience handling insurance repairs across Australia, our Melbourne-based team ensures a seamless, stress-free experience, always prioritising your safety, convenience, and confidence.

How the Insurance Claim Process Works for Your Car

Our Claims Assistance Process

Initial Assessment:

We begin with a detailed inspection and provide a comprehensive quote outlining the damage and repair costs.

Claim Filing:

Our staff will help you lodge your car insurance claim, ensuring all required forms and supporting documentation are completed accurately.

Insurance Company Liaison:

We communicate directly with your insurance provider to fast-track authorisation and approval for your repairs.

Repair Scheduling:

Once approved, we’ll schedule your insurance smash repairs and update you throughout the process.

Loan Vehicle:

We can arrange an accident replacement vehicle suited to your needs, from compact cars to premium SUVs, utes, or commercial vehicles.

Quality Control:

Every vehicle undergoes strict quality checks to ensure all repairs meet manufacturer and insurer standards before final handover.

Our transparent communication and customer-first approach ensure you’re never left wondering what’s happening. From claim approval to delivery, Eastern Prestige AutoBody keeps the process professional and straightforward.

Local Melbourne Insurance Car Repairs Near You

Benefits of Working with Eastern Prestige AutoBody

At Eastern Prestige AutoBody, we take pride in setting a higher standard for insurance smash repair services in Melbourne. Our experienced team offers a full suite of auto repair insurance solutions tailored for convenience and peace of mind.

Here’s why drivers choose us:

Convenience: We offer vehicle pickup and delivery options, simplifying the entire insurance repair process for busy customers.

Expertise: Our technicians work daily with Australia’s top insurers, ensuring a seamless insurance claims repair experience.

Quality: Using genuine OEM and high-grade parts, we restore vehicles to manufacturer condition with precision.

Choice: From panel beating and spray painting to complete smash repairs, you can choose what’s right for your car.

Warranty: Every job is backed by our quality guarantee, giving you lasting confidence in our workmanship.

Choosing Eastern Prestige AutoBody means your vehicle is in trusted, expert hands, repaired correctly, efficiently, and to the highest standards.

By choosing Eastern Prestige Autobody, you can trust that your vehicle is in expert hands, and can guarantee you’ll receive the highest level of service, workmanship and quality.

FAQ Motor Vehicle Insurance Repair Process

Do you assist with insurance claims?

Yes. We handle the full car insurance repair claim process on your behalf. From lodging your claim to coordinating with insurers and completing repairs, we make it stress-free. Our team manages documentation, communication, and updates so you can focus on getting back on the road quickly.

Because we’ve built strong partnerships with major insurance providers across Melbourne and Australia, we can fast-track claim approvals and repairs, saving you time and reducing inconvenience. Eastern Prestige AutoBody acts as your trusted advocate throughout the journey.

Which insurance companies do you work with?

We proudly work with most major Australian insurers, including:

RACV
Allianz
Budget Direct
CommInsure
Toyota Insurance
Youi
GIO
CGU
…and many more

Our established relationships with insurer assessors and claims teams help us accelerate repair approvals, maintain compliance, and ensure every vehicle meets insurer and manufacturer repair standards.

Can car insurance pay for repairs?

Yes. Most comprehensive car insurance policies cover repairs after an accident, depending on your coverage and excess. At Eastern Prestige AutoBody, we work directly with your insurer to ensure your insurance car repair is approved and completed efficiently. We guide you through the auto insurance claim process, making it easier to understand your entitlements and get your vehicle back on the road quickly.

Do you provide automotive insurance repairs near me?

Yes. Our Melbourne workshop offers professional automotive insurance repairs near me, handling everything from minor dents to major smash repairs. By working closely with major insurers, we make sure your insurance smash repairs are done to the highest standards, with quality workmanship and full compliance with insurer requirements.

Can I choose my repairer for car insurance repairs?

Absolutely. Under most policies, you have the right to select your preferred repairer. At Eastern Prestige AutoBody, we provide expert guidance on choice of repairer car insurance, ensuring your vehicle receives trusted, high-quality repairs while your claim is fully managed with your insurer.

What makes your automotive insurance repair service the best?

We combine experience, strong insurer relationships, and a commitment to quality, making us one of the most trusted providers of car insurance repairs Melbourne. From start to finish, we manage your insurance claim for car repairs, organise replacement vehicles, and maintain transparent communication so the process is simple, stress-free, and efficient.

Do you handle insurance smash repairs for all insurance companies?

Yes. We work with most major insurers, including RACV, Allianz, Budget Direct, CommInsure, Toyota Insurance, Youi, GIO, CGU, and many more. Our team ensures that your insurance car repairs meet all standards and that the claim process is smooth, no matter which provider you have.

Trusted by Leading Brands

We’re proud of our reputation for providing excellent service and exceptional customer service and support. Contact us today to experience the difference for yourself!